Frequently asked questions

GratisForGratis is a free classifieds platform with integrated e-commerce. You can post listings, sell or give away items and services and buy products without using real money, but Happycoin: the platform's internal credit. It's a circular economy where you give, receive and earn.

1. Sign up for free with email and password
2. Earn Happycoin with daily actions (login, listings, feedback)
3. Post listings to sell or give away your items
4. Buy using your Happycoin
5. Ship or pick up at home

Yes: signing up and posting listings are free and sellers pay no commission. Optional subscriptions (Base, Premium) are available for advanced features, but they are not required to use the platform.

Anyone with a valid email address who is at least 18 years old. Signing up is quick and easy: all you need is an email and a password. You don't need documents or financial details to get started.

Happycoin are the platform's internal credit: they are issued only by GratisForGratis, which credits them for your participation, and they are valid only on the site. They are not money or cryptocurrencies: they have no monetary value, they have an expiration date and a maximum balance. You can use them to buy items and services from other users, to donate them and as a discount, up to the full price, on the platform's services, such as the subscription renewal.

• Daily actions: daily login, posting listings
• Sales: when someone buys your items
• Feedback: leaving useful reviews
• Reports: bugs or suggestions to improve the platform
• Donations: when other users give you Happycoin

Yes, Happycoin have an expiration date, but don't worry:

• You get notifications before they expire
• When you spend, the ones closest to expiring are used first
• You can extend the expiration date

No: Happycoin are an internal credit and cannot be converted into real money, withdrawn, refunded or sold for money. You can donate them to other users, also automatically before they expire, use them to buy goods and services, or as a discount on the platform's services, such as the subscription renewal.

Your wallet has a maximum balance, but it is very high: designed to allow significant purchases without excessive hoarding. The exact limit is shown in your personal area.

With the Premium plan you can go beyond it by purchasing thresholds, one at a time: each one raises the limit by a percentage of the limit of the plan, and it stays as long as you keep the plan. You'll find the details on the Happycoin limit increase page.

1. Log in to your account
2. Click Post listing
3. Choose the category (e.g. Electronics, Clothing, Services)
4. Fill in title, description, photos and price in Happycoin
5. Publish!

There is no limit: with every plan you can post all the listings you want.

You'll find all the details on the Plans page.

Absolutely! You can post listings priced at 0 Happycoin to give items away. It's the heart of the circular economy: give things a second life and make someone happy.

Go to your personal area → My listings. From there you can edit text, photos and price or delete the listing at any time.

Possible reasons:

• It is under moderation (we check every listing)
• It contains content that is not allowed (see the Terms and conditions)

You can pay with:

• Happycoin (the platform's internal credit, not convertible into money)
• Credit and debit cards and the other payment methods accepted by Stripe

Sellers pay no commission. The buyer pays a commission only when paying in euros and, where applicable, on the shipping cost.

Yes. Card payments are handled by Stripe, a certified payment provider: your card details never pass through our servers. Moreover, the platform does not use external trackers.

From the order page you have 5 days from delivery to confirm the purchase or report a problem: you can ask for a return or a refund, attach photos and talk with the seller. If the seller refuses or does not answer, customer support decides. Items received by hand are checked at delivery and services are accepted when provided: for these you can only report that they were not delivered or provided. If the seller doesn't ship in time, you are refunded automatically.

Add items to your cart, check you have enough Happycoin (or pay by card through Stripe) and proceed to checkout. You'll receive a confirmation email and can follow the order status in your personal area.

Yes. The seller opens the QR code from the page of their listing and shows it to you: you scan it with your phone camera and pay the price in Happycoin from the page that opens, without going through the cart. Pay only when you have what you are buying in front of you: the seller sees the sale on their page and then hands it over.

You have several options:

• Pickup: the buyer comes to collect the item
• GratisForGratis courier: in Italy with Inpost, between countries of the European Union with PaccoFacile; label and tracking are managed by the Site
• Private courier: the seller ships with a courier of their choice and enters the tracking number

Choose the option during the sale and follow the instructions.

It depends on the chosen service and on the parcel's weight and size. The cost is calculated automatically during the sale and can be paid by the seller or the buyer: you decide when you post the listing.

Yes, within the European Union, with the GratisForGratis courier, to the countries where it is active: the listing shows an indicative price and the cart calculates the exact one with your address. Outside the EU the GratisForGratis courier is not available: you can agree on hand delivery or buy with the seller's private courier, if the listing offers it.

You'll receive a tracking code by email as soon as the parcel is in transit. You can also follow it in your personal area → My orders.

Click Sign up at the top, enter email and password, confirm through the link you receive by email and you're ready! No documents or credit card details needed.

Click Forgot password on the login page, enter your email and you'll receive a link to reset it. If it doesn't arrive, check your spam folder too.

Absolutely. Your password is stored encrypted with modern algorithms, we don't use external trackers (no Google Analytics) and your personal data is processed according to our Privacy Policy. You stay anonymous until you decide to share your details for shipping.

Yes. Go to account settings → Delete account. Warning: this cannot be undone and you will lose all your Happycoin and listings.

An account can be blocked for:

If you think it's a mistake, contact us.

No: GratisForGratis is reserved for private individuals who buy and sell for non-commercial purposes (used items, hobbies, occasional services). When you sign up you declare that you act as a consumer: if it turns out that you carry on a business, trade or profession on the Platform, the account can be blocked and its Happycoin cancelled. Read the Terms and conditions.

We offer several levels:

• Free: listings of items and services, chat, favourite listings, saved searches and suggestions
• Base: everything in Free, plus double Happycoin rewards and the extension of the Happycoin expiry date
• Premium: everything in Base with triple Happycoin rewards, plus advertising and exceeding the Happycoin budget limit

Each plan also has a Happycoin limit, higher in Base and Premium. You'll find the full comparison on the Plans page.

You can pay by card and the other methods accepted by Stripe. When you renew it, you can also use your Happycoin as a discount, up to the full amount.

Yes! The site works on smartphones and tablets. You can also install it on your phone like a regular app, without going through the app stores.

Italian, English, German, Spanish, French, Chinese, Japanese and Russian. You can change language from the menu at the top.

Use the Contact page to send us a message: we'll get back to you as soon as possible.

Each listing has a built-in chat. You can contact the seller before buying to ask questions, or afterwards to arrange shipping. Chats are private and don't show your email.